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Saturday 2 February 2008

webhosting tips

1. Don't pay for space you don't need and probably won't use. Unless you have a huge amount of graphics on your site or a lot of pages (say 500 or more), you won't need a lot of space.

2. Even if a web host charges less if you pay for a year in advance (or even 6 months), don't do it. Pay the monthly rate until you have been with the web host for a couple of months. That way you can make sure you like them and won't be stuck with them if you don't.

3. Go with a web host that has a money back guarantee or offers you free use of their service for a certain time. That way if their service doesn't live up to what their ads promise, you aren't out any money.

4. Go with a web host that has a high uptime percentage. If your site is down, no one can see it. 100% uptime is unrealistic, but if your web host is down unexpectedly more than once or twice while you are in your trial period with them, it isn't a good sign. Go to another web host. If they are down unexpectedly for a few hours or more even once while you are in your trial period with them, it isn't a good sign. Go to another web host.

5. Go with a web host that has excellent customer service. When you are having a problem, you want help and you want help fast. Don't necessarily believe that just because there's a phone number listed and the web host says it offers 24 hour phone support that they actually do. Some of them don't. Along the same lines, don't rule out a company just because it doesn't provide phone support. Some very good companies only provide e-mail support.
So how do you know which web hosts provide good service and which don't? You can't totally, but there are two things you can do to reduce the risks of signing up with a non-responsive web host. You can get recommendations from others (ahem, our list of best cheap web hosts is a good start ; )) and you can test out the service for yourself.
E-mail the support team of the web host you are interested in with a basic question such as "What are your hours of technical support?" at off hours (evenings or weekends) and see how fast they respond. If you e-mail a web host on Friday night and they don't respond until Monday, it's a bad sign. Don't go with them. Most responsive web hosts will respond within 4 hours of your e-mail between the hours of 8am and midnight. If they don't respond between midnight and 8am I would cut them some slack. If they don't respond within at least 10 hours, regardless of when you send it or what day of the week, look elsewhere.

6. Never go with a web host that owns your domain name. If you are ever unhappy with their service and want to go to another web host, you can't take your domain name with you. It's theirs. Not yours. Most web hosts will host your domain name for you, but this is different than owning it. How can you tell? Ask if you can keep your domain name with your current registrar. If you can, then they don't require ownership.

7. Don't have your web host register your domain name for you. It's cheaper if you register it yourself.

8. Don't transfer control of your domain name to your web host. If you aren't happy with your web host, you will have to wait on them to release your domain to you before you can go to another web host. Occasionally web hosts have been known to drag their feet on this. If you register the domain name yourself, it's cheaper and you have total control over it at all times.

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